PAIA
Manual
Updated September 2024
In terms of Section 51 of The Promotion of Access to Information Act, 2000
Storvault Pty Ltd (“Storvault” or “us”) is a private South African company that provides data backup and storage solutions. “You” means the person reading or intending to use this document.
This Promotion of Access to Information Manual (“Manual”) provides an outline of the type of records and the personal information Storvault holds and explains how to submit requests for access to these records in terms of the Promotion of Access to Information Act 2 of 2000 (“PAIA Act”).
It also explains how to ask for access, or object to, personal information held by Storvault or ask Storvault to correct any personal information that we hold in terms of paragraphs 23 and 24 of the Protection of Personal Information Act 4 of 2013 (“POPI Act”).
The PAIA and POPI Acts give effect to everyone’s constitutional right of access to information held by private sector or public bodies, if the record or personal information is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.
Requests must be made as set out in part 6 of this Manual.
If you are accessing this Manual on our website, you can also get a copy from our Information Officer by writing to the address in section 2.
You can obtain more information about PAIA and the requirement to have a Manual by reviewing the Guide in terms of section 10 of PAIA which has been compiled by the South African Human Rights Commission (“SAHRC”), which will contain information for the purposes of exercising your constitutional Rights.
The contact details of the SAHRC are:
Postal address:
Private Bag 2700
Houghton
2041
Tel: 011 877 3600
Physical address:
StorVault Pty Ltd
Block H, Wedhewood Office Park
3 Muswell Road South
Bryanston
Sandton
Gauteng
Postal address:
Private Bag X2
Kyalami
1684
Tel:
+27 (0)11 848 7400
Email:
helpdesk@storvault.co.za
A number of national laws apply to StorVault including the Companies Act, 2008; the Employment Equity Act, 1998; the Labour Relations Act, 1995; the Basic Conditions of Employment Act, 1997; PAIA and POPIA.
StorVault may be required to collect, process and store information in terms of these and other laws. Some of this information will be “personal information” as this is defined in POPIA. StorVault will only process personal information as required by POPIA. We also call the information that we keep “records”.
StorVault has a POPIA policy which can be accessed on request. If personal information is going to be processed by StorVault, we will do so lawfully and in a reasonable manner that does not infringe on the privacy of the data subject.
StorVault has appointed an Information Officer, who is an employee within the organisation, to encourage and ensure compliance, accountability and responsibility in terms of relevant legislation.
StorVault holds information or records that may be accessed according to their classification. The classification is the following:
| Type of access | Classification in PAIA by section number in the Act | |
|---|---|---|
| 1 | May be disclosed | Public access document |
| 2 | May be disclosed | Request after criminal proceedings begin (section 7) |
| 3 | May be disclosed | Subject to copyright |
| 4 | Limited disclosure | Personal Information of natural persons that belongs to the requester of that information, or personal information of juristic persons represented by the requestor of that information (section 61) |
| 5 | May be disclosed | Unreasonable disclosure of personal information or of Natural person (section 63(1) or Juristic Person (POPIA)) |
| 6 | May be disclosed | Likely to harm the commercial or financial interests of third party (section 64(a)(b)) |
| 7 | May be disclosed | Likely to harm the Company or third party in contract or other negotiations (section 64(c)) |
| 8 | May be disclosed | Would breach a duty of confidence owed to a third party in terms of an Agreement (section 65) |
| 9 | May be disclosed | Likely to compromise the safety of individuals or protection of property (section 66) |
| 10 | May be disclosed | Legally privileged document (section 67) |
| 11 | May be disclosed | Environmental testing / investigation which reveals public safety / environmental risks (section 64(2); section 68(2)) |
| 12 | May be disclosed | Commercial information of a private body (section 68) |
| 13 | May be disclosed | Likely to prejudice research and development information of the Company or a third party (section 69) |
| 14 | May be disclosed | Disclosure in the public interest (section 70) |
The records held by StorVault are set out in categories in column 1 of the table below, with a relevant classification in column 3 (refer to the table above for the meaning of the classification):
| Departmental records | Subject | Classification |
|---|---|---|
| Communications/public affairs | Current product information | 1, 4 |
| Public corporate records | 1 | |
| Launches/event records | 4, 5 | |
| HR | Health and safety records (employees and contractors, including access and password records) | 4, 5, 9 |
| Employee records (attendance, disciplinary records) | 4, 5, 9 | |
| Employment contracts | 4, 5 | |
| Policies and procedures/guidelines | 12 | |
| Employee medical records | 4, 5, 8 | |
| Employee disability insurance | 4, 5 | |
| Pension and provident fund records | 4, 5 | |
| Payroll records | 4, 5 | |
| Recruitment records and information | 4, 5 | |
| BEE records | ||
| Finance | Audited financial statements | 12 |
| Tax records (company and employees) | 4, 12 | |
| Asset register | 12 | |
| Supplier records | 4, 5 | |
| Management accounts | 12 | |
| Stock records | 12 | |
| Legal and compliance | Contract documentation (suppliers, dealers, partners, IT support, telecommunications providers, storage partners e.g. Teraco, etc) | 6, 12 |
| Intellectual property records | 3 | |
| Bid templates and bid documents | 12 | |
| Statutory records including CIPC | 12 | |
| Distributor and supplier agreements | 6, 12 | |
| Lease | 6, 12 | |
| Software licences | 6, 8, 12 | |
| Sales and marketing | Product brochures | 1 |
| Operating manuals | 1 | |
| Performance targets and records | 12 | |
| Product sales records | 7, 12 | |
| Marketing materials | 3 | |
| Future product and business strategies | 12 | |
| Customer information and database | 4, 5, 12 | |
| After sales records | 4, 5 | |
| IT | Engineering records | 12, 13 |
| Customer interaction records | 4, 5 | |
| Warranty claims records | 4, 5 | |
| Testing and development records | 4, 5 | |
| Vendor records including correspondence | 4, 8, 12 | |
| Other | Complaints and disputes | 4, 5, 8, 10 |
| Warehouse records | 12 |
So that we can address your request, please do the following:
- Use the prescribed form for section 51 requests (see www.sahrc.org.za);
- Address your request to the Information Officer of StorVault (see part 2 above);
- Provide us with sufficient details to identify:
- the record you want;
- who you are (if you are an agent, please provide proof);
- the form of access to the record that you want i.e. flash drive, email, hard copy;
- your contact details;
- the right that you are seeking to exercise or protect and an explanation of why you need the record to do that.
You will have to pay the prescribed fee before we process your request. It is currently R50.00.
In case the SAHRC has changed the prescribed fee, you can ask us what it is or contact the SAHRC directly.
However, if the record you ask for takes more than 1 hour to prepare, you will also have to pay an additional fee of R100.00 per hour.
You always have a right to approach a court for access.
